Principle MINI of San Antonio - San Antonio, Texas

Lauren McAvene

I had such a great experience purchasing my MINI here! I actually live 4.5 hours away from the dealership so the majority of my communication was via email, text, or online. I worked with Zach Brown throughout the entire process and he went above and beyond the entire time to answer my questions, send videos, provide updates etc. He also personally drove my car 4.5 hours and delivered it to me at my home!

I had talked to several dealerships while searching for my next car and Principle MINI was the first place that seemed to genuinely care about the customer’s overall experience. They were very pleasant to work with! I highly recommend! Also, ask for Zach Brown, you won’t be disappointed!

claudia lopez

I really did have a super nice experience at Principle MINI of San Antonio. I knew exactly what I wanted and set an appointment with Zach. I was in and out in a couple hours. The dealership is big and they truly cater to the customers.

Thanks Zach for the best car buying experience ever!!

Majeur Carruzakes

After a service visit on a used Mini....well had to drive out with a new one. Ryan and Theresa did an amazing job. What began as terrible news, they turned it into an amazing experience. I loved everyone who was involved in my transaction. I'd buy another Mini just to get pampered all over again!

Thank you, Team Mini, and mostly thanks to Ryan and Theresa.....the heroes at the end of the story!!?‍♂️?‍♀️

2/8/2024- 9 months later, I arrived to get my Mini serviced and the same experience. From Holly, who is just so sweet, to Theresa, the true GEM of Team Mini. She made my experience amazing once again and filled me in on additional information. Thank you, Theresa, for being such an extraordinary person ❤️. Love the integrity that shows you absolutely ? love your job.

Dwight Albers

Alexandria met us upon arrival for our scheduled appointment. She immediately displayed her in depth knowledge of our vehicle and planned service. She is an excellent listener. She also kept us informed of progress during the time of service. We recently relocated to the area and will certainly use Principle for our Mini and BMW service. Thanks!

JORGE SLOMSKI

They have an excellent team working on the service dept. and very good mechanics however are a little slow answering back and returning calls. Do not rely on what the service dept tells you initially as far as turnaround time because they do not know the volume of cars that their mechanics can handle on a daily basis just wait 24 hours for the car to be inspected. Their automated app isn’t that reliable so make sure you give a call to your service advisor and follow up manually. The mechanic will upload a video on the app so you can also see other discrepancies he will find on your car, however English isn’t the first language on some of their mechanics so be ready to pull your hair out figuring up what they are trying to explain to you with a broken accent and noisy environment.
If you don’t have a ride to pick up your vehicle after repairs they will supply you with an Uber or Lyft. Very nice of them.

Robin Brocker

Linda is extremely attentive and very passionate about customer service and the Mini Coopers! We bought our car today the Mini Cooper S. 2025! We are very pleased with the step by step process from start to finish. I'm happy with the service and I will be buying again and again. I can't wait to show off my new mini. Thank you Linda!

Shannon Helferty

Amazing! I love my MINI Countryman. Nick Orta is the go-to Mini guy. He is not pushy, and he got me in my dream Car. Nick set up or showed me all the functions of my new Mini. He even went as far as to help me clean out the old car. LOL! I felt he was truly excited for me.

Robin S

Professional, personable, and takes care of our 'baby' in a timely fashion. Wish there was another BMW/Mini dealership/service provider in San Antonio, TX though as it can be rather challenging to navigate the traffic. Other than this one negative, we are really happy with this dealership overall. Thank you!